Launching your journey with Ali Osama...
Ali Osama Ismail
Computer Engineer | IT Support Specialist
Profile
Computer Engineering graduate from the University of Technology with comprehensive experience in web development, IT support, and network management. Proficient in multiple programming languages and equipped with industry-recognized certifications including CCNA and English language proficiency (B1+) from the University of Birmingham.
Experience
Help Desk & Head of Department
University of Al Iraqia Medicine College | 2022-2023
- Managed computer and internet department
- Maintained all software and hardware devices
- Received letter of thanks from Al Iraqia University
Archiving Officer
ZainCash IQ | Archiving Team
- I worked as a quality team leader and audited Zain Cash's KYC system .
Western Union Officer
ZainCash IQ | Operation Team
- Managed all Western Union transfers
- Resolved transfer issues and customer problems
- Audited KYC system as quality team leader
- Prepared monthly feedback reports for CEO
IT Support Specialist
Al Batek Insurance and Reinsurance Company | 2024
- Responsible for company's hardware, software, and data center infrastructure
- Maintained network systems and professional CCTV solutions
- Worked as System Administrator for insurance system
- professional knowledge of windows sever related to experience
- worked with insurance system as ERP System Admin .
- made the website of albatek company by my self
Skills & Expertise
Certifications
CCNA Networking
Cisco Certified Network Associate From MK Nets Company
English Proficiency
B1+ | University of Birmingham
Web Design Course
MK Nets
Education
Computer Engineering
University of Technology | Baghdad, Iraq
- Specialized in IT
- Coursework: HTML, CSS, JS, Database, C++
Languages
Programming Languages
HTML
CSS
JavaScript
Cisco
Database
C++
Certificates Gallery
Professional Projects
AlBatek Insurance Website
A comprehensive website for Al Batek Insurance and Reinsurance Company
- Developed full-stack website from scratch
- Implemented responsive design
- Integrated company information and services
- Technologies: HTML, CSS, JavaScript
AlBatek Insurance Website
A comprehensive website for Al Batek Insurance and Reinsurance Company
University Network Management
Network infrastructure project at University of Al Iraqia Medicine College
- Designed and implemented campus network
- Configured network security protocols
- Managed internet and computer department
- Applied CCNA networking principles
University Network Management
Network infrastructure project at University of Al Iraqia Medicine College
Technical Proficiencies
Operating Systems
- Windows Server
- Windows 10/11
- Linux Basics
Networking Tools
- Cisco Packet Tracer
- Wireshark
- Network Monitoring Software
Software Skills
- Microsoft Office Suite
- Adobe Photoshop
- ERP System Administration
Achievements & Recognition
Letter of Appreciation
University of Al Iraqia Medicine College | 2023
Received official recognition for exceptional performance and dedicated service in managing the computer and internet department.
Outstanding Team Leader
ZainCash IQ | 2022
Recognized for leadership in quality control and KYC system auditing, demonstrating exceptional analytical and management skills.